FAQ
Here are the translated FAQs in English, tailored to your company's focus on ambient decorative light bulbs:
About the Products (Core Decorative Features)
Q: What styles of ambient decorative light bulbs do you offer?
A: Currently, we offer Christmas, Halloween, Valentine's Day, Ocean and Spring series, etc. The bulb styles include regular bulbs, wishing bottle suspended bulbs, and others.
Q: What materials are the bulbs made of? Are they waterproof/shockproof?
A: The materials of our light bulbs include glass and PC. The glass has a more textured appearance, while PC is more resistant to drops. Although all of our products have undergone waterproof treatment(IP20), to avoid reducing their lifespan, it is recommended that they be stored and used in a dry environment with a temperature not exceeding 45 degrees Celsius.
Q: Are the bulbs LED? Are they energy-efficient? What's the approximate power?
A: Our main products are LED lights, and the current luminous flux of our products ranges from 20 to 80 lumens.
Purchasing & Specification Selection
Q: Can the bulb shapes or colors be customized?
A: We offer a variety of customized services, including the shape of the bulbs, the material and color of the bases, and the patterns of the wicks. The minimum order quantity is 1000 pieces.
Q: Are there discounts for bulk purchases? How far in advance do we need to place an order?
A: Each style requires a minimum order quantity of 200 pieces. If you need more, we can offer you a more favorable price.
Usage & Installation (Key: Scene Adaptability + Convenience)
Q: What power supply methods do the bulbs support? (e.g., plug-in version (220V), battery-powered version (AA/AAA), USB-powered version (compatible with power banks/laptops); is recharging supported?)
A: Plug-in version (220 volts), battery-powered version (AA/AAA batteries), lithium battery charging version
Q: How long does the battery of the charging version last?
A: Charge for 1 hour can provide 5-6 hours of usage.
Safety & Durability
Q: Will the bulb get hot when in use? Is there any safety hazard for families with children or pets?
A: It uses LED cold light source. For families with children or pets, PC bulbs are more recommended to avoid the fragility of glass.
Q: Do the products have safety certifications?
A: Our products have obtained certifications such as CE, ROHS, BSCI, FCC, ISO9001 and ISO14001.
Q: Will these bulbs break if they are accidentally dropped?
A: The PC casing has shock-proof function; while the glass ones need to be handled with care.
After-sales and Maintenance
Q: What is the warranty period for this product? Can the product be replaced free of charge if it is not damaged by human error?
A: The product has a two-year warranty. During the warranty period, if there is no human damage, such as dropping or getting wet, etc., the product can be replaced free of charge.